MAYDAY KB

Shipping & Delivery

• Blocked to ship the parcel
• Carrier request more info
• Customs
• Damaged parcel
• I shipped the wrong item
• Order delivery address change

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Authentication

• Authentication Report
• Authentication process general questions
• Authenticity issue

Quality Control

• Conformity issue

Account Management

• Account management general questions
• Badge
• Email change
• KYC (Persona)
• MMAO (Make An Offer)
• Orders/Sales summary document

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