Category: 🚛 Shipping & Delivery | Section: Carrier request more info | Contact reason: Carrier request more info
Summary — read this first
What this article covers: what to do when the carrier asks Vestiaire Collective for additional delivery information about a buyer order. 1 use case; each one states the exact conditions it applies to and the steps to follow.
| Escalation team(s) | No escalation |
| Ticket status | Solved |
| Key system paths | — |
| Macros | Carrier request more info |
Pick your use case:
- Single process, no branching — Create a new ticket and contact the buyer to ask him to contact his nearest postal point using "Parcel address issue for the carrier" macro
Search keywords: delivery request, macro_id:360004578557
Buyer delivery information request from carrier
Context: Carrier sent CS an internal request to ask delivery information from Buyer
Use case 1 — single process, no branching: follow the steps below.
Process to follow
🎯 Process: Create a new ticket and contact the buyer to ask him to contact his nearest postal point using "Parcel address issue for the carrier" macro