Category: 📲 Account Management | Section: User wants to deactivate their account | Contact reason: User wants to deactivate their account
Summary — read this first
What this article covers: A user contacts CS because they want to deactivate/close their account You can share the following FAQ article to educate the user. This is a single, linear process with no branching — the full procedure is below.
| Escalation team(s) | No escalation |
| Ticket status | Solved |
| Key system paths | — |
| Macros | C2C account deactivation request |
Context and first steps
Context: A user contacts CS because they want to deactivate/close their account You can share the following FAQ article to educate the user
First steps (all cases)
🎯 Process
- If the user wants to close their Vestiaire Collective account, please send them the macro C2C account deactivation request.
- Inform the user the account will be deactivated in 30 days and data will be maintained during this time. Afterwards, data will be permanently erased.
- Solve the ticket.